Business Process Review
Business Process Review
CASE STUDY
Ensuring Competitiveness by
Modernizing Operations
Emily Carr University of Art and Design Client Story
ENGAGEMENT
Business Process Review
WEBSITE
Emily Carr University of Art and Design improves customer services, increases business agility and saves money by consolidating IT and modernizing their operations.
Business Need
Emily Carr University of Art and Design needed to increase its efficiency and reduce costs in its provision of services to students, staff and other stakeholders.
Solution
Emily Carr partnered with OA Solutions to undertake a Business Process Review (BPR) encompassing all aspects of the Universities operations.
Outcomes
Insight into customers' services and touchpoints
Identified duplicate and redundant processes
Identified areas for automation of labour intensive operations
Identified data to be rationalized and consolidated
Identified potential time and cost savings