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BUSINESS PROCESS REVIEW

Why is everything taking so long?

As institutions grow:

  • The number and complexity of processes tends to increase dramatically

  • Some processes are duplicated; others become redundant

  • Data is often maintained in multiple locations and accessed by various stakeholders using a variety of system components and/or ad-hoc reporting tools 

As a result, inconsistent information is often extracted from the institution’s data; errors in interpretation can occur and, in general, productivity decreases and the potential for the introduction of further complexity increases.

Role of Technology

Technology is often deemed to be either the problem or the solution that can affect change in productivity.  However, technology is simply a tool to affect change.  The real challenge is to reduce or eliminate obstacles and to identify opportunities that will provide improvement to the operation of the institution’s administrative processes.

Steps for a Success Business Process Review

During the initial stages of most major engagements, we frequently recommend that an institution undertake a Business Process Review (BPR) to identify and manage risks to the project, ensure minimal budget surprises, and build end-user satisfaction. BPRs can also be used as a “health-check” for the existing operations of the institution’s manual and technology-based systems.  Here are the basic steps that define a typical BPR:

  1. Identify the Key Processes
     

  2. Establish the Appropriate Team
     

  3. Prepare Business Process Diagram
     

  4. Define the AS-IS Processes
     

  5. Determine Improvements
     

  6. Model the TO-BE Processes
     

  7. Prepare Business Process Recommendations

Benefits of a BPR include:

  • Streamlined Operations

  • Increased Productivity

  • Elimination of Duplicate and Redundant Processes

  • Data Rationalization and Consolidation

  • Reduction of Processing and Interpretation Errors

  • Automation of Labour Intensive Operations

  • Increased End-User Satisfaction