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BUSINESS PROCESS REVIEW

Why is everything taking so long?

As institutions grow:

  • The number and complexity of processes tends to increase dramatically

  • Some processes are duplicated; others become redundant

  • Data is often maintained in multiple locations and accessed by various stakeholders using a variety of system components and/or ad-hoc reporting tools 

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As a result, inconsistent information is often extracted from the institution’s data; errors in interpretation can occur and, in general, productivity decreases and the potential for the introduction of further complexity increases.

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Role of Technology

Technology is often deemed to be either the problem or the solution that can affect change in productivity.  However, technology is simply a tool to affect change.  The real challenge is to reduce or eliminate obstacles and to identify opportunities that will provide improvement to the operation of the institution’s administrative processes.

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Steps for a Success Business Process Review

During the initial stages of most major engagements, we frequently recommend that an institution undertake a Business Process Review (BPR) to identify and manage risks to the project, ensure minimal budget surprises, and build end-user satisfaction. BPRs can also be used as a “health-check” for the existing operations of the institution’s manual and technology-based systems.  Here are the basic steps that define a typical BPR:

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  1. Identify the Key Processes
     

  2. Establish the Appropriate Team
     

  3. Prepare Business Process Diagram
     

  4. Define the AS-IS Processes
     

  5. Determine Improvements
     

  6. Model the TO-BE Processes
     

  7. Prepare Business Process Recommendations

Benefits of a BPR include:

  • Streamlined Operations

  • Increased Productivity

  • Elimination of Duplicate and Redundant Processes

  • Data Rationalization and Consolidation

  • Reduction of Processing and Interpretation Errors

  • Automation of Labour Intensive Operations

  • Increased End-User Satisfaction

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