Systems Management

OA Solutions provides advanced systems administration and consulting services in support of

your institutions Ellucian® Colleague® production, testing and development environments.

Services include:

Installation and configuration of software updates for Ellucian® Colleague® products.
Performing ad hoc backups, non-production environment clones.
Set-up and configuration supporting software and services such as Apache Tomcat and Entrinsik Informer, in coordination with institutional staff and vendors as required.
Configuration of scheduled tasks using CRON or Windows Task Scheduler including ETL processes, report execution, and log management.
Troubleshooting system performance issues and service outages to identify and isolate root cause and resolve expeditiously.
Consulting on Ellucian® Colleague® system architecture design improvements, and integrations with other Ellucian® products and third party systems.

Providing recommendations regarding capacity planning for the Ellucian® Colleague® environment.
Providing daily support for Ellucian® Colleague® user account management.
Providing monitoring of critical Ellucian® Colleague® services and notifications when services are disrupted or degraded.
Participating in scheduled processes such as FTE reporting, IPEDS reporting and the year-end GL closing.
Providing Script development to automate repetitive tasks and perform ad hoc tasks.
Participating in conference calls and other collaborative work with the institution's IT department and vendors.