Improving Communication Management
Processes through Intensive Training
University of Guelph Client Story
Communcation Management and Training
Emily Carr University of Art and Design improves customer services, increases business agility and saves money by consolidating IT and modernizing their operations.
Emily Carr University of Art and Design needed to increase its efficiency and reduce costs in its provision of services to students, staff and other stakeholders.
Emily Carr partnered with OA Solutions to undertake a Business Process Review (BPR) encompassing all aspects of the Universities operations.
Insight into customers' services and touchpoints
Identified duplicate and redundant processes
Identified areas for automation of labour intensive operations
Identified data to be rationalized and consolidated
Identified potential time and cost savings