CASE STUDY

Improving Communication Management

Processes through Intensive Training

University of Guelph Client Story

ENGAGEMENT

Communcation Management and Training

Emily Carr University of Art and Design improves customer services, increases business agility and saves money by consolidating IT and modernizing their operations.

Business Need

Emily Carr University of Art and Design needed to increase its efficiency  and reduce costs in its provision of services to students, staff and other stakeholders.

Solution

Emily Carr partnered with OA Solutions to undertake a Business Process Review (BPR) encompassing all aspects of the Universities operations. 

Outcomes

Insight into customers' services and touchpoints

Identified duplicate and redundant processes

Identified areas for automation of labour intensive operations

Identified data to be rationalized and consolidated

Identified potential time and cost savings